Job title: Branch Manager - Singapore
Job type: Permanent
Emp type: Full-time
Industry: Logistics Distribution and Supply Chain
Expertise: Sales & Marketing
Skills: freight opeartions singapore
Salary type: Annual
Salary: SGD $120,000.00
Location: Suntec
Job published: 2021-08-06
Job ID: 32197
Contact name: Rushit Shah
Contact email: [email protected]

Job Description

Reports: Regional OPS Manager - ASIA 
Direct Report: Ops Team and Local Sales Team

Position Summary
As the Branch Manager, you will lead Singapore branch’ holistic performance to the standards and expectations embedded in our clients’ 5 year plan.


To this end, Our Client is seeking to employ a seasoned and astute Global Forwarding specialist, who will:
1. Lead the day-to-day operations through hands-on, expert and proactive leadership;
2. Ensure cost competitiveness and margin security by developing a highly productive and efficient branch operation;
3. Achieve brand differentiation through solutions design, customer centricity and personalised service;
4. Identify, nurture and develop top line growth opportunities & strategies.


This role is responsible for pro-actively:-
1. Developing and implementing strategies for continued growth; identifying and capitalising on opportunities to maximise performance and profit while working within a matrix structure;
2. Developing and delivering budgets in line with the business plan and keeping in line with the long-term objectives of the business;
3. Working with the GM Sales & Business Development in continual increased customer growth in line with our clients 
Products & Services and agreed strategy;
4. Drive customer alignment/centricity; business simplification; business accuracy and business productivity;
5. Drive a continuous improvement approach to all aspects of the branch operations, ensuring optimisation of off-shoring,
control towers, and centralisation.

Key Responsibilities

Financial Performance
 Full P&L responsibility for the Branch performance in line with agreed budgets, revenue and EBIT targets.
 Develops, drives and implements analysis, initiatives and activities for:-
o Budgetary planning, implementation, delivery and improvement
o Operational reporting (Standardised Scorecard),
o Budgetary planning and submittal for capital expenditures
 Accomplishes objectives by establishing plans, budgets and results
measurements; allocating resources; reviewing progress; making mid-
course corrections.
 Ongoing, standardised and systemic analyses of activities, costs,
operations and forecast data to determine department or division
progress toward stated goals and objectives

Safety & Compliance
 Implement strategies, tactics, interventions and tools to address trends
and drive performance.
 Lead adherence to regulatory and site conditions as defined in policy
and guidelines, for the protection of the people, environment and
community

People Management and Development
 Identify and facilitate the career development of high performers
 Support the reduction of turnover by undertanding key drivers for leavers
 Creating a high performing, proactive and inclusive working environment
 Provide a safe working environment within your area of responsibility, supporting a “safety first” culture

Customer Growth & Sales
 Service Excellence. Promote and strive for a positive customer service experience to both internal and external stakeholders. Develop systemic & automated processes and measurement. Develop & drive culture.
 Work with GM Sales & Business Development for strategic marketing & Brand awareness and continue to evolve periodically
 Ensure team adhere to reporting and financial requirements from a team perspective in addition to each individual
 Sales team to originate, leverage and execute scale opportunites globally in line with sectors, products and service

Key Challenges
Delevoping a high degree of trust and confidence from the Internal and External customer base – delivered through service, solution, honesty and structured approach.
Ensuring proactive and disciplined management of the organisational strategy and implementation thereof.

Key Requirements
Desirable (preferable for the role)
 Tertiary Qualification – Bachelors Degree
 Minimum of 10 years’ experience in Logistics and Supply Chain or Manufacturing environment

Mandatory (critical for the role)
 High degree of business maturity and emotional intelligence
 Planning, organising and structure
 Analytical and data driven
 Influencing within a change management environment
 Tenacity
 Hands on leadership
 Results orientated and pace driven
 Accountability and ownership
 Team player and team manager/galvaniser
 Strong safety focus – zero harm