Job title: General Manager of Operations
Job type: Permanent
Emp type: Full-time
Industry: Retail
Expertise: Supply Chain Management
Salary type: Annual
Salary: negotiable
Location: singapore
Job published: 2021-10-25
Job ID: 32227
Contact name: Rushit Shah
Contact email: [email protected]

Job Description

POSITION: General Manager, Operations

LOCATION: Singapore

TEAM: 20 People (40 including IT)






One of the largest and fastest growing retailers in Australia.





  • Overall accountability for ensuring the day-to-day operations and forward strategy of the international supply chain network.
  • Executing a reliable supply chain network ensuring product availability is high and lost sales minimized while optimizing overall stock levels throughout the network nodes
  • Digitization of supply chain processes to enable better visibility and improved decision-making through the creation of a control tower setup and a working S&OP process
  • Improve planning processes with the supplier base to optimize supply and improve supply chain responsiveness





  • Develop short-medium- and long-term distribution strategy to maximize product availability and optimize inventory holding
  • Collaborates effectively with Inventory and domestic supply chain functions to drive end-to-end supply chain outcomes that enhances product availability and improves supply chain responsiveness
  • Develops effective network strategy leveraging nodes throughout the network with product predictability to ensure service levels at optimal cost
  • Understands commercial drivers across the company and international supply chain network intimately
  • Monitors both operations and transport cost across the network
  • Effectively balanced cost of operations and service levels to maximize bottom-line impact
  • Identifies improvement opportunities and executes effectively
  • Understands broader industry trends and effectively leverages these to maintain competitive advantage for the company.
  • Ensures the international supply chain network is optimized in such a way that they deliver operational excellence to all stakeholders
  • Ensures risks are assessed, mitigated and monitored
  • Escalates roadblocks and recommendations to appropriate stakeholders
  • Effectively identifies and mitigates risks to deliver a high-quality outcome
  • Build digital view of manufacturing capacity, network capacity, inventory holding and future sales demand
  • Build effective operating rhythm bringing together relevant stakeholders to evaluate data and take proactive action
  • Optimize Network throughput in line with forward demand to maximize sales
  • Develop stockholding capability along strategic nodes of the supply chain
  • Build multi-speed network allowing urgent product to flow to a faster supply chain process
  • Improve timing of allocation decision points by innovating origin processes to leverage stock across destinations and countries





  • Bachelor’s Degree in Logistics/supply chain management/business administration
  • Minimum 10-15 years demonstrated experiences in business / retail industries
  • Excellent business acumen with a sound understanding of financial metrics within supply chain and retail in general
  • Ability to manage multiple sites and projects simultaneously and autonomously.
  • Deep understanding of planning, supply chain optimization and how to use digital solutions to improve network performance
  • Strong alignment of values and behaviors as a leader. Role model for all supply chain teams.
  • Proven interpersonal skills, ability to coach, counsel and discipline team members
  • Able to make and execute considered decisions in a fast-moving business
  • Strong Emotional Intelligence