Alcott Global is partnering with a life sciences company to search for a Head of Supply Chain Management. The role is based in Switzerland.

The Role
You are fully responsible for the global end to end supply chain of the fast growing life sciences company, building and growing an effective global supply chain network across B2B and B2C channels, delivering operational excellence and continuing to support the development of value creating capabilities. You will ensure that the Supply Chain continues to support the evolution of the marketplace and responds to the changing consumer journey to deliver the brand volume projections. 

Your Responsibilities

• Network Design and Expansion: Assess the existing global supply chain network and identify opportunities for expansion and optimization, with strong focus in the US and Europe. 
• Procurement and Supplier Management: Oversee procurement activities, including supplier selection, negotiation, and contract management. 
• Demand Planning and Forecasting: Collaborate with sales and marketing teams to develop accurate demand plans for the professional channel in the United States and Europe. Implement robust forecasting models, considering market trends, customer requirements, and seasonality. 
• Inventory Management: Implement effective inventory management practices for the professional channel, balancing product availability, cost optimization, and obsolescence risk. Establish inventory targets, monitor stock levels, and implement measures to minimize stockouts and excess inventory.
• Logistics and Distribution: Optimize logistics and distribution processes to ensure efficient and timely delivery of products to professional customers. Collaborate with logistics partners to develop transportation strategies, manage customs compliance, and streamline last-mile delivery. Monitor and improve key performance metrics such as on-time delivery, fill rate, and order accuracy.
• Regulatory Compliance: Ensure compliance with regulatory requirements in the United States and Europe for the professional channel. Stay updated on relevant regulations and implement appropriate processes and documentation to maintain compliance throughout the supply chain.
• Process Optimization: Continuously assess and improve supply chain processes, identifying opportunities for automation, digitization, and optimization. 
• Team Leadership: Build and lead a high-performing global supply chain team, fostering a collaborative and innovative work environment. Provide guidance, coaching, and support to team members. Promote professional development and ensure effective cross-functional collaboration with sales, marketing, and regulatory affairs teams.

Your Profile

• Degree in Business Management or relevant field
• 15+ years of experience in global supply chain management: procurement, demand planning, inventory management, logistics, and distribution; experience in the US and European markets
• 5+ years’ experience in the medical devices and consumer health sector; experience in consumer health is a big plus
• Solid understanding of regulatory requirements and quality standards; familiarity with FDA regulations and compliance for medical devices or dental care products in the United States; knowledge of European regulatory requirements
• Strong knowledge of supply chain principles, practices and process
• Effective leadership abilities and experience managing teams
• Excellent communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders.

Personal Competencies

• Entrepreneurial mindset 
• Strategic thinking 
• Hands-on attitude
• Executing for results
• Low ego, team-oriented
• Scaling organizations 
• Building relationships and using influence

Job Title: (B2C and B2B) Director, Operations Customer Service USA

Location: Stamford, Connecticut. Only candidates willing to relocate/Commute to the location will be considered. Relocation support Provided.

Job Summary:

This entity is a leading international firm in the consumer goods sector, known for its significant footprint in the smoke-free product industry. This company is committed to creating a smoke-free future and is driving a shift towards non-combustible alternatives to cigarettes.

Reporting hard-line to the VP of Global Supply Chain (Based in Europe) and a dotted line to the President USA, you will form part of both leadership teams and serve an important role, both strategically and operationally, in our client's success in the market.

Unique opportunity to build from scratch an organization for a major global consumer goods company.

Therefore the Director of Customer Service USA is expected to:

 Establish our client's supply chain capability across the USA. Develop, Lead, manage, and maintain all Supply Chain activities for the region. This involves designing and recruiting talent to build the entire E2E Supply Chain function for the USA market.

 Build the organization around three key pillars: 1) integrated business planning, 2) multi/omnichannel distribution (including reverse logistics) for both B2B and B2C, 3) product portfolio deployment in a highly regulated market and industry

 Work closely with internal stakeholders, including Commercial, Finance, External Affairs, and IT teams to align business strategies, drive joint value creation, enhance operating models, and maintain the consistency of supply and demand objectives.

 Represent the entire Operations vis-à-vis of the business and bring the supply aspects to ensure that the market's decisions are capturing all risks and benefits

 Coordinate activities with other colleagues in Planning, Manufacturing, Procurement, and Quality to properly balance business requirements with Operations capabilities and targets

 Partner with external customers to align objectives, integrate processes and plans, identify common opportunities, and deliver a superior service level

 Play the role of connector and facilitator in the implementation of Global Supply Chain vision/strategies and local needs/specificities

 Manage and optimize the allocated budget efficiently and achieve the assigned productivity target

 Oversee the supply chain management team in order to synchronize distribution infrastructures and manufacturing centers. Lead the footprint design and implementations for all warehouses and DCs to achieve optimal stock positioning (materials, SFG, FG), fast product deployment, and the highest possible service levels differentiated by channel, product, and geography.

Our client is a high-tech company at the forefront of innovation in their industry. Their products are cutting-edge and they are dedicated to providing the best solutions to their customers. With a global presence, they are seeking a VP, Global Procurement to lead their procurement team.

The role will be responsible for developing and implementing a global procurement strategy that aligns with the company's goals and objectives. This position will play a critical role in transforming their procurement function into a strategic, value-driven organization that drives innovation, optimizes supplier relationships, and delivers sustainable cost savings. The successful candidate will have a proven track record of leading procurement transformations and building successful supplier relationships.

Key Responsibilities:

• Develop and implement a global procurement strategy that aligns with the company's goals and objectives.
• Lead a procurement transformation to build a value-driven organization that delivers competitive advantage for the business.
• Optimize supplier relationships to drive innovation, cost savings, and improved quality.
• Develop and implement policies and procedures that ensure compliance with all legal and regulatory requirements related to procurement and supply chain management.
• Collaborate with cross-functional teams to identify opportunities for cost savings, process improvement, and supplier optimization.
• Build and maintain strong relationships with key suppliers and negotiate favorable terms and conditions.
• Develop and manage procurement budgets and track key performance metrics to measure the effectiveness of the procurement function.
• Build and manage a global team of procurement professionals, providing leadership, coaching, and mentoring to ensure team members have the necessary skills and resources to meet their objectives.

Qualifications:

• Bachelor's degree in business, supply chain management, or a related field; Master's degree preferred.
• Minimum of 15 years of experience in procurement, with at least 5 years in a leadership role.
• Proven track record of leading procurement transformations and developing successful procurement strategies.
• Experience managing a global procurement team and working with international suppliers.
• Strong negotiation skills and the ability to build strong relationships with suppliers.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
• Experience with procurement software and systems.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Alcott Global is retained by a fast growing global supply chain tech company to search for a Key Account Director - Healthcare and Logistics Technology (SaaS).

Location: Europe

Purpose of the role: to manage and grow a top 5 Pharma account, to deliver and grow value for the portfolio of recognised top pharma and healthcare companies, that are ready to digitize and transform their supply chains.

The Key Account Director works cross functionally with Sales Operations, Business Development, Sales, Marketing and Operations to drive innovation and development of our products and solutions, as well as to optimize performance of the Customer Success Team.

Responsibilities:

• Manage and grow a top 5 Pharma account
• Take leadership/ownership of the customer engagement on behalf of the company – through the customer journey from initial Implementation through to full revenue realization, growth, adoption, and expansion
• Lead complex customer development plans across digitization, automation, and transformation of pharma supply chains
• Ensure high quality Account Plans are in place for all customers
• Build trusted advisor relationships with key stakeholders within customer organizations
• Responsible for overall customer satisfaction, success, and retention
• Lead and empower the Customer Success team in performing at their best, providing them with the tools and resources to do so
• Lead training, coaching, consultation, education, and best practices to the Team

Requirements:

• 5-8 years’ experience in a customer facing leadership role within Supply Chain, Logistics, Pharma, SaaS, or other service driven businesses
• Ideally 3-5 years’ experience in Key Account Management of multi-million service/SaaS contracts, with innovative, consultative business opportunities and growth plans
• Strong understanding of Pharma Supply Chains
• Ideally an understanding of the procurement process of solutions from the Supply Chain Industry.
• Strong relationship builder, with the ability to engage both strategically and operationally within customer organizations - from supply chain operations and service employees to C-Suite stakeholders as well as VPs/SVPs/etc. within Finance, Quality and Procurement.
• Structured and analytical approach to develop and execute on processes, best practices, and learnings across the team(s)

Alcott Global is retained by a fast growing global supply chain tech company to search for a Key Account Director - Healthcare and Logistics Technology (SaaS).

Location: New Jersey, US

Purpose of the role: to manage and grow a top 5 Pharma account, to deliver and grow value for the portfolio of recognised top pharma and healthcare companies, that are ready to digitize and transform their supply chains.

The Key Account Director works cross functionally with Sales Operations, Business Development, Sales, Marketing and Operations to drive innovation and development of our products and solutions, as well as to optimize performance of the Customer Success Team.

Responsibilities:

• Manage and grow a top 5 Pharma account
• Take leadership/ownership of the customer engagement on behalf of the company – through the customer journey from initial Implementation through to full revenue realization, growth, adoption, and expansion
• Lead complex customer development plans across digitization, automation, and transformation of pharma supply chains
• Ensure high quality Account Plans are in place for all customers
• Build trusted advisor relationships with key stakeholders within customer organizations
• Responsible for overall customer satisfaction, success, and retention
• Lead and empower the Customer Success team in performing at their best, providing them with the tools and resources to do so
• Lead training, coaching, consultation, education, and best practices to the Team

Requirements:

• 5-8 years’ experience in a customer facing leadership role within Supply Chain, Logistics, Pharma, SaaS, or other service driven businesses
• Ideally 3-5 years’ experience in Key Account Management of multi-million service/SaaS contracts, with innovative, consultative business opportunities and growth plans
• Strong understanding of Pharma Supply Chains
• Ideally an understanding of the procurement process of solutions from the Supply Chain Industry.
• Strong relationship builder, with the ability to engage both strategically and operationally within customer organizations - from supply chain operations and service employees to C-Suite stakeholders as well as VPs/SVPs/etc. within Finance, Quality and Procurement.
• Structured and analytical approach to develop and execute on processes, best practices, and learnings across the team(s)

Location:  Singapore

One of our Global clients in the electronics and semiconductor segment is looking for a Global Head of Logistics.

Key Responsibilities:

• Key focus areas include global procurement of ocean freight & capacity, trade lane and ocean product development, spot pricing, solutions enabling business development, supplier relationship management and competitive tender responses as well as lowest cost solutions for the company.
• Plan and coordinate the transportation of goods, ensuring that all deliveries are made on time and in compliance with legal and regulatory requirements.
• Manage and optimize the use of transportation resources, including vehicles, drivers, and equipment, to minimize costs and maximize efficiency.
• Analyze logistics data and use it to identify opportunities for improvement, such as optimizing delivery routes, reducing inventory levels, or improving order fulfillment.
• Ensure compliance with all applicable laws, regulations, and company policies, including those related to safety, security, and environmental protection.
• In close collaboration with Ocean and sales leadership, define joint growth plan, strategies (target clients, segments lanes, etc.), and commercial metrics & KPIs
• Develop and implement policies and procedures that promote safety, quality, and efficiency in freight operations.
• Procure pricing and service requirements in line with customer’s demands to meet service level and customer’s expectations.
• Understand each ocean carrier’s strategy and find win-win opportunities in each partnership, helping establish long-term relationships.
• Foster positive vendor relationships and manage performance, ensuring contract compliance and positive cost development.
• Address supplier’s underperformance with clearly defined corrective action plans.
• Execute and maintain Core Carrier Program in alignment with Global Ocean Product Team
• Manage and analyze freight performance metrics to identify areas for improvement and implement corrective action plans.
• Manage external vendors of pricing tools (tariff publication, contract management, etc.) Implement supplier relationship management with structured quarterly business reviews etc.
• Work with Regional and Country Managers to manage ocean contract negotiations Cultivate & maintain carrier relationships at senior levels.
• Manage and supervise the worldwide freight team, which involves tasks such as recruitment, coaching, and performance evaluation.
• Identify Ocean Freight growth opportunities – new customers, new markets.
• Implementation of customer-specific allocations, in conjunction with internal stakeholders, to ensure space and equipment availability in response to business demands.
• Communicate & collaborate closely with Global, Regional & Country Procurement Team to deliver market-leading price & service options for customers.
• Monitor and track shipments to ensure they are progressing according to plan and take corrective action as necessary.

Job Requirements:

• Minimum 10 years of experience in Ocean Freight Management.
• A Bachelor's degree in a field related to Logistics, Supply Chain Management or similar is required, while having a master's degree is preferable.
• Proven track record successfully procuring global ocean freight capacity.
• Demonstrates strong negotiation skills together with an outgoing and convincing personality; an inspiring person who can engage and support teams & colleagues to deliver while collaborating with diverse stakeholders.
• Ability to work collaboratively with other departments and stakeholders.
• Proficiency and knowledge with software used in managing transportation and logistics, for instance, TMS and WMS.
• Experience in managing global logistics operations, with knowledge of international trade regulations and customs requirements.
• Knowledge of logistics technology solutions and their implementation.
• Thorough understanding of the regulations governing international trade and the requirements of customs.

Senior Vice President, Supply Chain 

Our client is a leading semiconductor company that designs and produces cutting-edge technology for a variety of industries. Their mission is to provide innovative solutions to their customers and stay ahead of the competition.

About the Job:

As the Senior Vice President, Supply Chain, you will be responsible for overseeing all aspects of the company’s supply chain, including planning, sourcing, procurement, manufacturing, logistics, and distribution. You will be responsible for the strategic direction, planning, and execution of all supply chain activities to meet the company's business objectives, ensure operational efficiency, and drive cost savings. The successful candidate will manage a global team and work closely with key stakeholders across the organization.

Key Responsibilities:

• Develop and implement supply chain strategies that align with business objectives and support growth.
• Drive change across the supply chain organization to improve efficiency, agility, and responsiveness to customer needs.
• Manage and collaborate with key stakeholders across the organization to ensure alignment of supply chain goals with overall business objectives.
• Oversee all supply chain functions, including planning, sourcing, procurement, manufacturing, logistics, and distribution.
• Collaborate with cross-functional teams to develop and implement new processes and systems to improve supply chain performance and mitigate risk.
• Manage key supplier relationships to ensure the security of supply, quality, and cost-effectiveness of purchased materials.
• Identify and mitigate supply chain risks, such as disruptions in the supply chain or changes in market conditions.
• Implement metrics and KPIs to monitor supply chain performance and drive continuous improvement initiatives.
• Lead and mentor the supply chain team to develop their skills and drive career growth.
• Drive innovation and explore new technologies and approaches to enhance supply chain operations.
• Manage the supply chain budget and ensure financial targets are met or exceeded.
• Lead cross-functional teams to drive continuous improvement initiatives and cost savings across the supply chain.

Requirements:

• Bachelor's degree in supply chain management, business administration, engineering, or related field. Master's degree preferred.
• 15+ years of experience in supply chain management, with at least 10 years in a senior leadership role.
• Experience in the semiconductor or electronics industry preferred.
• Proven track record of developing and implementing successful supply chain strategies that drive operational efficiency and cost savings.
• Strong leadership skills, with experience managing large teams and cross-functional projects.
• Excellent communication, negotiation, and interpersonal skills.
• Knowledge of supply chain best practices, including lean manufacturing, Six Sigma, and agile methodologies.
• Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities and business needs.

Alcott Global is partnering with a leading industrial company to search for a VP, Global Operations to be based in Netherlands/Germany/UK.

The Role

The operations leader will be part of the senior leadership team of the Business Unit and is responsible for leading Global Operations Strategy and Execution to drive excellence in key results such as product quality, lead time and delivery performance, product cost, inventory investment, and capital expenditures. S/he will lead a team of plant management leaders and supply chain professionals (total team size of 2500+] to develop and execute actions that deliver short-term results while simultaneously enhancing the company’s long-term operations capabilities and operations talent to win our markets. Also, the leader will play a major role in Mergers & Acquisitions (M&A) due diligence of companies of interest and integration of the operations of the acquired companies.

The leader will bring deep electronic/electrical product manufacturing experience in business settings with high customer expectations, pace, and operational performance goals. S/he will bring a global and customer-focused mindset, excellent business acumen and leadership experience, and a hands-on leadership style.

Your Responsibilities

• Develop an in-depth understanding of the unit’s business strategy and how operations support the execution of the business strategy 
• Refresh the 5-year operations strategy and business plan in partnership with the GM of the business unit, including the development of a detailed plan for global footprint optimization, automation investments, insourcing / outsourcing decisions, and capability/talent needs assessment 
• Implement a robust cadence to support and monitor the execution of the KPIs such as safety, product quality, on-time delivery, productivity, and inventory in the global manufacturing plants 
• Execute (on time and on budget) the major projects such as product launch & manufacturing ramp-up, major capital programs, automation projects, and footprint migration projects in the unit
• Develop and execute the talent assessment, talent development plan, and succession plan for the operations and supply chain team in the unit.

Your Profile

• Degree in Business Management or relevant field
• 10+ years’ experience in supply chain/operations in complex multi-site manufacturing
• Strong manufacturing cost and analytic capability and hands-on experience in leading lean supply chain initiatives
• Experience in leading complex manufacturing operations 
• Integrated supply chain organizations and track record of transforming /turnaround and delivering results.
• Experience working for Low Volume – High Mix businesses with short cycles will be strongly preferred.
• Direct experience with a manufacturing footprint in Europe is critical. The incumbent should have solid experience in dealing with European and Local Work councils. Experience managing a global manufacturing network, with exposure to North America and Asia highly preferred.
• A leader who gets results through others, through partnering, coaching, and driving empowerment and accountability.
• Ability to function well in a matrix environment and drive functional excellence and business results.
• M&A and post-merger integration experience will be a strong plus.

   Personal Competencies

• Strategic Mindset
• Executing for Results
• Leading Teams
• Transforming and Scaling Organizations
• Building Relationships and Using Influence