Job Title: (B2C and B2B) Director, Operations Customer Service USA
Location: Stamford, Connecticut. Only candidates willing to relocate/Commute to the location will be considered. Relocation support Provided.
This entity is a leading international firm in the consumer goods sector, known for its significant footprint in the smoke-free product industry. This company is committed to creating a smoke-free future and is driving a shift towards non-combustible alternatives to cigarettes.
Reporting hard-line to the VP of Global Supply Chain (Based in Europe) and a dotted line to the President USA, you will form part of both leadership teams and serve an important role, both strategically and operationally, in our client's success in the market.
Unique opportunity to build from scratch an organization for a major global consumer goods company.
Therefore the Director of Customer Service USA is expected to:
Establish our client's supply chain capability across the USA. Develop, Lead, manage, and maintain all Supply Chain activities for the region. This involves designing and recruiting talent to build the entire E2E Supply Chain function for the USA market.
Build the organization around three key pillars: 1) integrated business planning, 2) multi/omnichannel distribution (including reverse logistics) for both B2B and B2C, 3) product portfolio deployment in a highly regulated market and industry
Work closely with internal stakeholders, including Commercial, Finance, External Affairs, and IT teams to align business strategies, drive joint value creation, enhance operating models, and maintain the consistency of supply and demand objectives.
Represent the entire Operations vis-à-vis of the business and bring the supply aspects to ensure that the market's decisions are capturing all risks and benefits
Coordinate activities with other colleagues in Planning, Manufacturing, Procurement, and Quality to properly balance business requirements with Operations capabilities and targets
Partner with external customers to align objectives, integrate processes and plans, identify common opportunities, and deliver a superior service level
Play the role of connector and facilitator in the implementation of Global Supply Chain vision/strategies and local needs/specificities
Manage and optimize the allocated budget efficiently and achieve the assigned productivity target
Oversee the supply chain management team in order to synchronize distribution infrastructures and manufacturing centers. Lead the footprint design and implementations for all warehouses and DCs to achieve optimal stock positioning (materials, SFG, FG), fast product deployment, and the highest possible service levels differentiated by channel, product, and geography.