Job Title: (B2C and B2B) Director, Operations Customer Service USA

Location: Stamford, Connecticut. Only candidates willing to relocate/Commute to the location will be considered. Relocation support Provided.

Job Summary:

This entity is a leading international firm in the consumer goods sector, known for its significant footprint in the smoke-free product industry. This company is committed to creating a smoke-free future and is driving a shift towards non-combustible alternatives to cigarettes.

Reporting hard-line to the VP of Global Supply Chain (Based in Europe) and a dotted line to the President USA, you will form part of both leadership teams and serve an important role, both strategically and operationally, in our client's success in the market.

Unique opportunity to build from scratch an organization for a major global consumer goods company.

Therefore the Director of Customer Service USA is expected to:

 Establish our client's supply chain capability across the USA. Develop, Lead, manage, and maintain all Supply Chain activities for the region. This involves designing and recruiting talent to build the entire E2E Supply Chain function for the USA market.

 Build the organization around three key pillars: 1) integrated business planning, 2) multi/omnichannel distribution (including reverse logistics) for both B2B and B2C, 3) product portfolio deployment in a highly regulated market and industry

 Work closely with internal stakeholders, including Commercial, Finance, External Affairs, and IT teams to align business strategies, drive joint value creation, enhance operating models, and maintain the consistency of supply and demand objectives.

 Represent the entire Operations vis-à-vis of the business and bring the supply aspects to ensure that the market's decisions are capturing all risks and benefits

 Coordinate activities with other colleagues in Planning, Manufacturing, Procurement, and Quality to properly balance business requirements with Operations capabilities and targets

 Partner with external customers to align objectives, integrate processes and plans, identify common opportunities, and deliver a superior service level

 Play the role of connector and facilitator in the implementation of Global Supply Chain vision/strategies and local needs/specificities

 Manage and optimize the allocated budget efficiently and achieve the assigned productivity target

 Oversee the supply chain management team in order to synchronize distribution infrastructures and manufacturing centers. Lead the footprint design and implementations for all warehouses and DCs to achieve optimal stock positioning (materials, SFG, FG), fast product deployment, and the highest possible service levels differentiated by channel, product, and geography.

About the Role

We are looking for a forward-thinking Head of Human Resources to join our leadership team and lead the overall human resources strategy for the organization.

Responsibilities:

• Overseeing and responsible for the full spectrum of HR including talent acquisitions, performance management, compensation and benefits, staff welfare and training.
• Leading the execution of change programs.
• Partner closely with senior stakeholders to identify business priorities and drive HR strategies & programs with the objective of helping the organization meet its strategic goals.
• Reviewing, formulating and implementing HR policies and procedures.
• Acting as an advocate of the company’s values and culture to create a best-in-class work environment.

Minimum qualifications:

• Degree in Human Resources or related field.
• Minimum 15 years related work experience in human resource activities of which 5 years must be in a leadership role.
• In-depth knowledge of Philippines' labour law and HR best practices.
• Strong command of all aspects of the Human Resource function.
• Possess excellent stakeholder management and business partnering skills.
• A strategic thinker with the ability to be hands-on when required.
• Dynamic, positive attitude with a strong business focus and commercial acumen in the industry. 
• Excellent organizational and project management skills.