Job Description

Alcott Global has been retained by a leading MNC which operates in the large infrastructure related projects. They have retained us to hire a visionary global leader to head their operations across their large developments in South Asia Region.

PURPOSE

The Chief Operating Officer (COO) plays a critical role in providing leadership and strategic direction for the day-to-day operations. Responsible for ensuring the highest levels of productivity and customer service while maintaining safe working conditions and fostering an industry leading cost-efficient operation. As a key member of the management team, the COO contributes to the development of local strategies and directly influences the growth and development of the groups footprint in South Asia Region.

PRINCIPAL ACCOUNTABILITIES

1. Strategic Execution:
   • Develop and execute strategies for the operations department that align with the company's vision and strategy and the business plan.
   • Manage daily operations in accordance with established operating principles and customer relationships.
2. Supplier and Customer Relations:
   • Lead the teams by managing selection, negotiation, and finalization of agreements with suppliers and customers, ensuring adherence to service levels as agreed.
   • Provide input to the development of technology and systems to improve efficiencies in cost, productivity, and customer service.
3. Safety and Compliance:
   • Ensure compliance with health, safety, security, and environmental policies and procedures by all operational staff.
   • Enforce safe working practices to minimize lost time injuries and maintain a safe working environment.
4. Customer Service Excellence:
   • Deliver a level of service to customers that meets or exceeds international standards.
   • Liaise closely with customers, government authorities and other stakeholders to ensure their requirements are met and there is collaboration with the business.
5. Financial Management:
   • Ensure a cost-efficient operation that exceeds current best practices.
6. Performance Monitoring and Improvement:
   • Measure and monitor performance against critical KPIs, policies, and guidelines established by the company.
   • Implement initiatives to improve operational performance and efficiency on an ongoing basis.
7. Employee Management:
   • Manage employee performance issues including training, appraisals, discipline, and grievances.
   • Ensure all managers and labor in the operation are trained in best operation practices and new technology.
8. Stakeholder Engagement:
   • Liaise with labor unions (where applicable) and participate in long-term contract negotiations to ensure industrial harmony with the workforce.
   • Collaborate with internal and external stakeholders to achieve the Company’s and its customers' expectations regarding operational efficiency, productivity, and reliability.

Additional Responsibilities:

• Drive positive development and improvements in operational performance through the execution of main initiatives.
• Steer the course of action to achieve results and continuously improve existing methodologies, processes, and measurements.
• Manage multi-dimensional aspects of the position to effectively meet organizational objectives.

QUALIFICATIONS/SKILLS/EXPERIENCE:

• Minimum of 15+ years in operations management roles.
• Strong understanding of the industry and ability to engage with the company and other associated industries.
• Excellent communication skills with the ability to effectively communicate across all levels of the organization.
• Proven experience in cost and productivity optimization through process optimization, as well as the design and implementation of new operational procedures.
• Having an understanding of the commercial and strategic drivers of the business.
• Understanding of corporate governance frameworks
• Effective negotiation and conflict resolution skills.
• Ability to provide leadership, obtain cooperation, and assistance to meet objectives.