Job Description

Alcott Global is retained by a fast-growing, innovative SaaS technology organization transforming how companies manage and improve their supply chain processes. The platform is designed to help businesses scale and achieve efficiency through cutting-edge technology solutions. They have expanded globally, and are seeking a visionary, results-driven Chief Operating Officer (COO) to join their leadership team and drive operational excellence across all their operations. 

Role Overview

The COO will be responsible for driving growth, client engagement, and operational excellence across teams based in India and globally. This includes managing operations across all business units, collaborating with functional leaders, and executing the company's global growth strategy. The COO will act as a key partner to the CEO, supporting the overall direction of the company, and will help create a high-performance culture to support growth at scale.

Location: Gurgaon/ Pune 

Key Responsibilities

• Strategic Leadership:
  • Partner with the CEO and executive team to define and execute the company’s global strategy and business goals.
  • Lead the development and execution of the global operations strategy, ensuring alignment with corporate vision, values, and objectives.
  • Drive the global expansion plan, supporting market entry and scaling efforts across new regions.
• Business Development:
  • Develop and execute strategic growth initiatives within the supply chain tech and SaaS sectors, positioning the company as a leader in the industry.
  • Identify and pursue new market opportunities to expand the client base and drive revenue growth.
  • Collaborate closely with the executive team to align operational strategies with the company’s broader vision and goals, ensuring sustainable and impactful results.
• Client Engagement:
  • Cultivate and enhance long-term customer relationships by implementing tailored success strategies that address client needs and objectives.
  • Increase customer retention through proactive engagement and satisfaction initiatives, identifying and maximizing upsell opportunities within existing accounts.
  • Act as the primary escalation point for major clients, fostering trust and a high level of client satisfaction.
• Operations Management:
  • Optimize and streamline supply chain operations by leveraging cutting-edge technology and analytics.
  • Lead and coordinate cross-functional teams to ensure smooth integration of services and products, fostering a culture of collaboration and innovation.
  • Establish metrics and KPIs to monitor and improve operational efficiency, effectiveness, and scalability.
  • Monitor key performance metrics, optimize resource allocation, and implement cost-saving initiatives across regions.
• Team Leadership & Development:
  • Provide visionary leadership, mentoring operational teams to foster a high-performance, results-driven culture.
  • Recruit, develop, and retain top talent, focusing on continuous improvement and professional growth within teams.

Key Qualifications

• Proven track record in leading teams that sell SaaS/Cloud enterprise software to large, global companies
• Extensive years of experience in supply chain management, with expertise in business development for supply chain digitization products/services.
• Bachelor's degree in Business Administration, Marketing, or a related field from a recognized university or business school.
• Strong leadership and people management skills, including recruitment, training, conflict resolution, and performance management.
• Demonstrated ability to manage cross-functional interfaces (Data Science, Delivery, Analytics, Marketing, Finance, and Sales).
• A deep understanding of the Indian market and its unique business landscape